Fraud Prevention and Security

Your security is our top priority

First Port City Bank will never ask for your username or password. If someone calls or texts you for your online credentials, account number or multifactor authentication code, don’t respond. Call us directly at (229) 246-6200 in Georgia and (904) 557-9355 in Florida to speak to a real First Port City team member.

Avoid Scams
Online Security
ATM Safety
Lost or Stolen Card

At First Port City Bank, security and fraud prevention are of utmost importance to safeguard the interests of our customers and maintain the integrity of our banking operations. Here are some of the measures we implement:

Encryption
Multi Factor Authentication
Firewalls and Intrusion Detection System
Regular Security Audits
Employee Training
Fraud Monitoring System
Customer Education
Continues Improvement

By implementing these measures and staying vigilant, we strive to provide a secure banking environment for our customers and uphold their trust in First Port City Bank.

Avoid Scams

Scams are getting more sophisticated and convincing all the time. Get to know the methods fraudsters use so you can avoid becoming a victim. Using the Scam Checker can help you know whether a message is worth investigating or probably a scam, helping protect your money and personal information. To begin, click "Get Started". Follow the prompts and answer the questions when asked.
 

Get Started

 

ATM SAFETY TIPS

Although crimes committed at ATMs remain low, use common sense and follow these tips to protect yourself every time you make a financial transaction.

Look around the area first
Avoid ATMs in dark locations, with obstructed views, or in the vicinity of anyone or anything suspicious. If you’re already making a transaction and something suspicious happens, stop the transaction and leave the area.

Allow authorized entry only
If you use an ATM in a locked foyer or vestibule, make sure the door closes and locks before you start your transaction. Don’t hold the door open for the person waiting behind you. Each person should have their own card to gain entry.

Minimize your time at the ATM
Be prepared to start your transaction right away. Use caution when counting your money. Put your receipt, card and money away as soon as you’re finished.

Keep your personal identification number (PIN) confidential
Your PIN prevents others from using your card, so don’t share it. Memorize it. Never store your PIN with your card. Don’t use your birthdate or Social Security number. When entering your PIN, stand in front of the ATM keyboard to block anyone’s view.

Be alert at drive-up ATMs
Keep your doors locked and the engine running. Open your window only when you are ready to make the transaction. If the area looks suspicious, don’t stop at the ATM. If you have already started the transaction, stop it and drive away.

Report missing cards at once
Although your ATM or debit card can be used only with the correct PIN, you should report a lost or stolen card to your financial institution immediately.

Save your receipts
Check your receipts against your monthly statement to reduce the chance of transaction fraud. Report any unauthorized transactions or irregularities to your financial institution.

Know what to do
If you’re followed after leaving an ATM, go quickly to a well-populated, well-lit area. Report the incident to the police as soon as possible.

LOST OR STOLEN CARD

To report your debit card lost or stolen, please call 1-800-472-3272 or use your First Port City Mobile App.

To report fraud on your card please contact your Local Branch

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